JICHOST Customer Support Forum

We had an issue with the message log that cause the system to run out of space.  This problem caused MySql to fail.  We deleted the logs and restarted MySql.

Total outage time was 3 hours.

Sorry for the inconvinience.

Dear Valued Customer,

We are committed to keeping you informed about any changes in facility status.  This email is to alert you about maintenance we will be performing on our main electrical systems. This maintenance is NOT expected to impact your service, but we nevertheless like to keep you informed.

Start time (local): 8:00 am 3/15/08
End time (local): 10:00 pm 3/16/08
Facility ID(s): LAX-DC01
Expected Outage/Downtime: no downtime expected

During this maintenance window the LA DWP (Los Angeles Department of Water and Power) will be performing transformer upgrades at our facility location at in Wilshire Blvd, Los Angeles CA. Our main electrical service terminates at and routes through this location. We will be transitioning over to and running on UPS/generator backup power during this maintenance period.

The facility should experience no downtime. Our engineers will be closely monitoring our systems to ensure that this maintenance causes no interruptions to your service.  However, due to the nature of the work, you should consider this a precautionary notice. In the event of an actual failure or problem during the maintenance, we will be allocating all of our resources and be prepared to restore service as quickly as possible.

If you have any questions regarding the maintenance at any point, please feel free to contact us. We look forward to continuing to bring you excellent service.

Thank you for being a JICHOST.COM Customer. 

Again, this work should not affect your service.

We've noticed a few soft errors in drive 3 on this server.  As a precaution we will be replacing this drive tonight.  There will be no downtime for this.  This is a precautionary measure should it require some downtime to perform further diags.  It will take place tonight after 12:00 midnight.

Thanks

We are in the process of upgrading our accounting software as well as our support and helpdesk ticketing system.  We are very exiting about the new features of this software.  We are making this transition as smooth as possible and we are not expecting any problems in the support or in your ability to add services to your account. 

We are planning in cutting over within the next few days.  We'll keep you posted.

Thanks

We are happy to inform our customer that effective immediate we have a new DNS system.  We have partnered with Nettica to provide you with the best DNS system available.  Now with 5 DNS server.

Covering the Western, Central, Eastern United States plus Europe.

[Retail]

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We have been asked many times about Windows Share Hosting.  Our answer has always been the same... WHY??? Well for those folks that are looking to run their dot Net applications under a Microsoft windows environment we have good news!  Effective on March we will offer Windows share hosting packages to our customers.  The infrastructure is in place running Windows Advance Server 2003 with all of the dot Net features.

If you would like to run your website in a Microsoft Windows environments then let us know and we will put you on our waiting list.  A word of advice, we don't have MS SQL support as of yet.  You will have to run your app with MySQL for Windows.

Regards,

Javier Acosta

We are in the process of installing a new version of email that will bring a fresh and new meaning to the meaning of webmail.  Our new program will include features like Spam and virus removal, Collaboration, the ability to share contacts with your co-workers, a calendar with the ability to create meetings and invites for you and others in your company. Outlook synchronization and much, much more.

We are really exited about this new product and we hope that you will enjoy it.  We will create an enhance email package and we are going to offer this feature free of charge to all of our existing customers.  Stay tuned for more info.

Regards,

Javier Acosta

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Thanks!
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